Technology Evaluation & Vendor Selection

Workflow Automation and Task Management

Problem:
A mortgage broking company with more than 400 Franchisees employing 1100 staff was suffering from productivity loss, poor customer service, low franchisee morale and attrition.

Approach:
While productivity tool/s seemed like the obvious solution upon examinign the root cause it was discovered that lack of process definition was the primary cause. Combined with the lack of process definition multiple systems for loan processing from lead to settlement and unavailability of data or reporting to gauge productivity were the associated causes.

Workflow Automation in combination with Task Management was identified as one of the potential solutions. With the proliferation of vendors and technologies the company needed to establish facts.

• What is the underlying technology?
• Prevalent models in the market?
• Industry best practices?
• Comparison of price, functional and non-functional requirements?
• Success factors?

Outcome:
Poseidon undertook extensive research leveraging its network and platform partnerships to uncover facts providing an objective comparison. The Research and Analysis done by Poseidon helped:

• Helped identify the various categories of workflow automation and task management solutions available in the market.
• Vendor approaches and product road map.
• Comparison of Cloud and On Premise options.
• Identify, negotiate and select the best of breed solution at a reasonable price.
• Ensured that the selected solution was sustainable and could be extended across the enterprise.
• Helped setup the project for success.